Shipping policy

Thank you for shopping with QUINTAVIUS MARTIN. We are dedicated to ensuring all luggage and bag products are carefully packaged, accurately dispatched, and safely delivered to global customers in intact condition within the stipulated delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. During the processing period, our team will complete product inspection, professional shockproof packaging and logistics reservation for luggage goods to prevent abrasion and deformation during transit.

If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays via official email in advance.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The shipping fee is comprehensively calculated based on the size, volume and weight of different luggage products.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. Large-size and oversized luggage items may lead to minor delivery time fluctuations.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation with tracking information sent to your reserved email address.

Tracking details typically become available within 24-48 hours after shipment. Please check your logistics information regularly after the update to grasp the delivery progress of your luggage packages.

4. Incorrect Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout, including detailed residential address, postal code and valid contact number to guarantee successful package delivery.

QUINTAVIUS MARTIN is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply, which shall be borne by the customer.

5. Lost or Damaged Packages

Lost Packages:

If your package is lost in transit, please contact us within 7 days of the expected delivery date. Our customer service team will initiate a logistics investigation and follow up the whole process to solve the problem for you.

Damaged Items:

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. All scratch, deformation, accessory damage and other transit damage of luggage products are covered by after-sales verification.

We will review the situation and work to resolve the issue as quickly as possible with reasonable solutions such as replacement, refund or compensation.

6. Luggage Care and Usage Notice

All luggage and bag products should be used, cleaned and maintained in accordance with the official care guidelines attached to the goods. QUINTAVIUS MARTIN is not responsible for damage caused by improper storage, overloading, unauthorized disassembly, improper cleaning or personal misuse of the luggage products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Customers shall independently undertake all customs clearance procedures and related expenses generated during international transportation.

8. Order Cancellation & Shipping Suspension Notice

We reserve the right to suspend shipment or cancel orders for abnormal orders, including but not limited to invalid receiving information, repeated malicious orders and orders restricted by logistics and customs policies.